Service Delivery Policy

Last updated: October 13, 2026

SabKi Sawari is a transportation booking and trip-operations platform. We do not sell or ship physical products. Any reference to a shipping policy for merchant onboarding should be read as this Service Delivery and No Physical Shipping Policy.

1. No physical shipping

No parcel, retail product, or physical good is delivered by courier through this website. SabKi Sawari provides digital access to transport booking, driver operations, owner fleet tools, wallet records, support, and related services.

2. How services are delivered

• Passengers search supported routes, review trip details, select seats where available, and submit booking requests through the app.
• Drivers assigned to an Owner's vehicle, and Owners using Self-Drive, operate eligible trips, accept or reject booking requests, operate pickup/drop-off workflows, and collect the cash fare in the current launch model.
• Owners manage supported vehicles, driver relationships, jobs, trip visibility, settlements, reports, fare policies, and owner wallet records.
• Admins review verification, support, cancellations, refunds, SOS, finance, settings, and operational issues through role-gated tools.

3. Service area and timing

SabKi Sawari is launching first on the Karachi and Hyderabad corridor. Trip availability, departure time, stops, seats, vehicle details, and fare are shown for each published trip inside the app. A booking is not guaranteed until the applicable confirmation flow is completed.

4. Fares and payment model

All public monetary amounts are in Pakistani Rupees (PKR). SabKi Sawari does not publish fixed universal fares on this website because fares depend on the route, trip, seats, fare policy, and Owner-published trip data. In the current launch model, the trip fare is paid in cash directly to the driver. Passenger wallets support booking security holds and their release; driver and owner wallets support commission and related accounting.

5. Failed, cancelled, or disputed service delivery

If a trip is cancelled, a passenger does not board, a driver cancels, or a platform/admin action affects a booking, the refund and wallet outcome follows the Return & Refund Policy and the server-validated booking rules. Support disputes are investigated from available booking, trip, wallet, and safety records.

6. Support and contact

For service delivery questions, contact info@sabkisawari.com or WhatsApp +92 306 3004916.

Business address: Flat No. 28, Block B-4, Johar Square, Gulistan-e-Johar, Karachi East, Karachi, Pakistan.