Account Deletion

Last updated: October 13, 2026

SabKi Sawari respects your right to control your personal data. This page explains how to request account deletion, what actually happens to your data, and what we are required to retain.

1. How to Delete Your Account

You can request account deletion in two ways:

• In-app: Go to the SabKi Sawari app → Profile → Settings → Account → Delete Account and follow the on-screen prompts.
• By email: Send a deletion request from your registered email address or phone number to info@sabkisawari.com with the subject line "Account Deletion Request". Include your full name and registered phone number so we can identify your account.

Before submitting a deletion request, please ensure you have no active or upcoming bookings. We recommend cancelling any pending bookings before requesting account deletion.

2. What Happens When Your Account Is Deleted

Account deletion is processed by our support team, not performed instantly by you. Once processed:

• Your account is deactivated and you are signed out of all sessions and devices.
• Your visible profile information – name, email, phone number, profile photo, and emergency contact – is removed from display and replaced with a generic placeholder. It is no longer visible or used anywhere on the Platform.
• Your saved preferences, app settings, and device push notification registration are cleared.
• Any draft or pending trips (for driver accounts) are cancelled.

This is an account deactivation and data-anonymization process, not a physical erasure of every record. To support the retention obligations in Section 3 below and to allow SabKi Sawari to restore an account that was deleted in error or through a dispute, your account information is not immediately purged from our systems when a deletion is processed – it is deactivated and hidden from view. Restoring a deleted account is only possible through our support team, is not guaranteed, and may be subject to a restoration fee shown in the app at the time of the request. If you want your account permanently gone with no possibility of restoration, say so explicitly in your deletion request and we will note that preference.

3. What We Retain

Certain data may be retained after account deletion where needed for legal, safety, fraud-prevention, dispute-resolution, accounting, or regulatory obligations:

• Trip and booking records: Relevant historical trip data may be retained for dispute resolution, safety, and auditing purposes. This data is minimised or anonymised where appropriate.
• Driver verification documents: CNIC and licence records may be retained where required for safety, fraud-prevention, or legal obligations.
• Financial records: Any transaction records required by Pakistani financial regulations are retained for the legally mandated period.
• Safety and incident records: Data related to reported safety incidents, SOS activations, or complaints may be retained where required for legal or safety proceedings.

4. Effect on Active Bookings

If you have active or upcoming bookings at the time of your deletion request:

• We will contact you to confirm whether you wish to cancel those bookings before proceeding.
• If you wish to cancel active bookings, standard cancellation rules apply (see our Return & Refund Policy).
• If you instruct us to proceed with deletion while bookings are active, those bookings will be cancelled and the driver will be notified. You may not be eligible for a refund for late cancellations.

5. Driver Accounts

If you are a driver requesting account deletion:

• All unpublished or scheduled trips will be cancelled and any booked passengers will be notified and refunded where applicable.
• Your driver profile and route listings are removed from public view. Historical trip and rating records tied to completed trips may be retained as described in Section 3, consistent with how that data is handled platform-wide.
• Verification documents may be retained as described in Section 3.
• A previous safety or policy enforcement decision may be considered if you later apply to drive again.

6. Contact

For questions about account deletion or data removal, contact info@sabkisawari.com. We process verified requests as promptly as practical, subject to active bookings and applicable retention obligations.