Driver Terms & Conditions

Last updated: July 8, 2026

These Driver Terms & Conditions ("Driver Terms") govern your use of the SabKi Sawari Platform as a driver. By registering as a driver, you agree to these Driver Terms in addition to our general Terms of Service. In the event of any conflict, these Driver Terms take precedence for matters specific to drivers.

1. Eligibility

To register as a driver on SabKi Sawari, you must meet the following eligibility criteria:

• Hold a valid Pakistani driver's license appropriate for the vehicle you will operate
• Hold a valid Pakistani National Identity Card (CNIC)
• Own or have legal authorization to operate the vehicle you register
• Submit the driver and vehicle documents requested in the app for review
• Have a smartphone capable of running the SabKi Sawari driver app

SabKi Sawari reserves the right to reject any driver application at its sole discretion.

2. Document Requirements

Before your driver account is approved, you must submit clear and legible copies of the following documents through the app:

• Front and back of your CNIC
• Valid driver's license (front and back)
• Vehicle registration certificate (log book)
• Vehicle roadworthiness certificate (fitness certificate) where applicable
• A clear photograph of the vehicle (exterior, front-facing)

All documents must be valid and not expired. You are responsible for keeping your documents up to date and re-submitting them when they expire. Operating on the Platform with expired documents is a violation of these Driver Terms and may result in immediate account suspension.

3. Platform Commission

The platform commission is configurable. The applicable rate and any commission-wallet requirement are shown in the app. The current seeded launch rate may be 0%, but SabKi Sawari does not promise that rate permanently. A changed rate applies prospectively after it is communicated through the Platform.

4. Trip Obligations

As a driver on SabKi Sawari, you agree to:

• Only create trips on routes and at times you are genuinely able to complete
• Depart at or as close to the scheduled time as possible, and notify passengers promptly of any unavoidable delays
• Accept booking requests in a timely manner or keep your trip status updated to avoid misleading passengers
• Pick up all confirmed passengers at the agreed pickup point
• Maintain your vehicle in a clean, safe, and roadworthy condition at all times
• Ensure your vehicle does not exceed its registered passenger capacity
• Not accept payment in excess of the fare displayed on the Platform
• Enable location sharing in the SabKi Sawari driver app throughout the duration of every trip to enable passenger tracking

5. Passenger Conduct

You are expected to treat all passengers with respect and professionalism. You agree to:

• Not discriminate against any passenger on the basis of gender, religion, ethnicity, or any other protected characteristic
• Not request or accept tips beyond the Platform fare without the passenger's voluntary offer
• Not engage in threatening, abusive, or inappropriate behaviour toward passengers
• Take reasonable steps to ensure the comfort and safety of passengers during the trip
• Report any safety incident involving a passenger to SabKi Sawari at support@sabkisawari.com within 24 hours

6. Earnings & Payments

Payment for trips is currently collected in cash directly from passengers upon boarding. SabKi Sawari does not process or guarantee fare collection on your behalf. You are responsible for collecting the correct fare from each passenger. Disputes over fare payment should be escalated to SabKi Sawari support - do not engage in arguments with passengers over fares during a trip.

When digital payments are introduced, a separate earnings and payout policy will apply. You will be notified of any new payment procedures in advance.

7. Rating System

Passengers may rate you after every completed trip on a scale of 1 to 5 stars. Your rating is an average of all ratings received and is visible to passengers when they browse available trips.

• Drivers with a rating below 3.5 stars will receive a warning and be required to improve within 30 days.
• Drivers who maintain a rating below 3.0 stars for 60 consecutive days may have their account suspended pending review.
• You may not ask passengers to change their rating or offer incentives in exchange for positive reviews.

SabKi Sawari will investigate complaints of fraudulent or unfair ratings and may remove reviews that violate our review policy.

8. Account Suspension

SabKi Sawari may suspend your driver account temporarily or permanently for any of the following reasons:

• Submission of false, forged, or expired documents
• Repeated cancellation of confirmed bookings without valid reason
• Passenger complaints of misconduct, harassment, or unsafe driving
• Operating with an unroadworthy or unregistered vehicle
• Charging fares above the Platform-listed price
• Violation of any provision of these Driver Terms or the general Terms of Service
• Sustained low ratings (as described in Section 7)

In cases of temporary suspension, you will be notified and given an opportunity to respond within 7 days before a final decision is made. Serious safety violations may result in immediate permanent suspension without notice.

9. Termination

You may deactivate your driver account at any time through the app or by contacting us at support@sabkisawari.com. All scheduled upcoming trips must be cancelled before deactivation. Please refer to our Account Deletion page for details on what data is retained after termination.

SabKi Sawari may terminate your driver account at any time for violation of these Driver Terms. We reserve the right to withhold reinstatement for a minimum period of 6 months following termination for misconduct.

10. Governing Law

These Driver Terms are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising out of or in connection with these Driver Terms shall be subject to the exclusive jurisdiction of the courts of Karachi, Sindh, Pakistan.

If you have any questions about these Driver Terms, please contact us at support@sabkisawari.com.